TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

1.1 Binding Agreement

By registering for an account, downloading our mobile app, or accessing any part of the Service, you acknowledge that you have read, understood, and agree to be bound by:

• These Terms of Service
• Our Privacy Policy (incorporated by reference)
• Our End User License Agreement (EULA)
• Our Medical Disclaimer

1.2 Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

1.3 Account Registration

To access certain features, you must:

• Create an account with a valid email address
• Provide accurate, current, and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

1.4 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via:

• Email notification (at least 30 days before the effective date)
• In-app notification or banner
• Prominent notice on our website

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

2. DESCRIPTION OF SERVICE

2.1 Kidney Diet Food Service

We provide a nutrition tracking and meal planning application designed to help users manage kidney-friendly diets. Our Service includes:

Core Features:

• Recipe creation, editing, and management
• Nutritional information tracking (calories, protein, sodium, potassium, phosphorus, etc.)
• Daily eating history and nutrition dashboard
• Custom ingredient creation
• Dietary limit setting and monitoring
• Favorite recipes management
• Recipe categorization
• Draft recipe saving (30-day expiration)

AI-Powered Features:

• Recipe text parsing and cleaning
• Ingredient matching with USDA nutritional database
• Language detection for recipe content
• Recipe image generation
• Unmatched ingredient resolution

Premium Features:

• BUX wallet system (virtual currency)
• Subscription plans (1, 3, 6, or 12 months)
• BUX packages for purchase
• Advanced AI feature access

2.2 Service Availability

• We strive to provide 24/7 Service availability
• Scheduled maintenance may cause temporary interruptions (we will provide advance notice)
• We do not guarantee uninterrupted or error-free Service
• Service availability may vary by geographic region

2.3 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Add or remove features at our discretion
• Change pricing for subscription plans or BUX packages (with notice to existing subscribers)
• Improve or update the Service without prior notice

3. MEDICAL DISCLAIMER AND LIMITATIONS

3.2 Kidney Disease Management

3.3 Nutritional Data Accuracy

While we strive for accuracy using USDA FoodData Central and other databases:

• Nutritional information may contain errors or be outdated
• User-generated content (custom ingredients, recipes) may be inaccurate
• Serving sizes may vary from actual portions consumed
• We do NOT guarantee the completeness or accuracy of nutritional data
• Always verify critical nutritional information with reliable sources

3.4 No Health Monitoring

Our Service does NOT:

• Monitor your health status or vital signs
• Track clinical lab results (creatinine, GFR, potassium levels, etc.)
• Detect medical emergencies or dangerous conditions
• Provide alerts for unsafe nutrient levels
• Connect to medical devices or wearable health monitors

3.5 User Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

• Consulting qualified healthcare professionals before dietary changes
• Monitoring your own health and lab results
• Determining appropriate dietary limits for your condition
• Verifying nutritional information accuracy
• Recognizing and responding to medical symptoms
• Following your doctor's medical advice over app suggestions

3.6 Emergency Disclaimer

4. USER ACCOUNTS AND SECURITY

4.1 Account Creation

When you create an account, you agree to:

• Provide accurate and truthful information
• Use your own email address (not someone else's)
• Create a strong password (minimum 8 characters, uppercase, lowercase, numbers)
• Keep your login credentials confidential
• Not share your account with others

4.2 Account Security

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Notifying us immediately of any security breach or unauthorized use
• Logging out after each session on shared devices

We implement security measures including:

• Bcrypt password encryption (12 rounds)
• Session-based authentication with secure cookies
• Device fingerprinting for anomaly detection
• IP tracking and automatic whitelisting
• Email verification for account activation

4.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You engage in fraudulent activity (fake refunds, payment disputes)
• You abuse the Service or attempt to exploit features
• You use automated bots, scrapers, or unauthorized tools
• You impersonate others or provide false information
• You engage in illegal activities using our Service

4.4 Account Deletion

You may delete your account at any time by:

• Contacting us at ngthvinh150481@gmail.com with subject "Account Deletion"
• Following in-app account deletion procedures (if available)

Upon deletion:

• Personal data will be permanently deleted within 30 days
• Dietary data (recipes, eating history) will be permanently deleted within 30 days
• Subscription and payment records will be permanently deleted within 30 days
• BUX wallet transaction history will be permanently deleted within 30 days
• All sessions and authentication tokens are immediately invalidated
• You will lose access to all purchased BUX and subscriptions (no refunds)

5. SUBSCRIPTION PLANS AND BILLING

5.1 Subscription Offerings

We offer the following subscription plans for continued access to the Service:

• 1-Month Subscription: $5.00 USD
• 3-Month Subscription: $12.00 USD
• 6-Month Subscription: $20.00 USD
• 12-Month Subscription: $40.00 USD

5.2 Subscription Benefits

Active subscriptions provide:

• Full access to all app features
• Grace period protection (7-14 days depending on plan) if payment renewal fails
• Priority customer support
• Important: Without an active subscription (after grace period expires), you will not be able to use the app

5.3 Free Trial

New users may receive a 30-day free trial subscription:

• Automatically granted upon account creation
• No payment required during trial period
• Access to all features without BUX deductions
• Expires after 30 days unless upgraded to paid subscription

5.4 Auto-Renewal

Subscriptions automatically renew unless canceled:

• Renewal occurs at the end of each subscription period
• You will be charged the then-current price for your plan
• We will notify you 7 days before renewal
• You can disable auto-renewal in your account settings or platform store

5.5 Payment Processing

Payments are processed by:

• Google Play Billing (Android)
• Apple App Store (iOS)
• Paddle (Web)

Payment terms are governed by the respective platform's policies.

5.6 Subscription Cancellation

You may cancel your subscription at any time:

• Cancel through your Google Play account settings
• Cancel through your Apple App Store subscriptions
• Cancel through your account on our website
• Email us at ngthvinh150481@gmail.com with "Cancel Subscription"

Upon cancellation:

• Access continues until the end of your current billing period
• No refunds for partial periods (unless required by law)
• After subscription expires (including grace period), you will not be able to use the app until you renew

5.7 Grace Period

If your subscription renewal fails (payment issue), you enter a grace period:

• Duration: 7-14 days depending on plan length
• Continued access to subscription benefits during grace period
• We will notify you to update payment information
• Subscription expires if payment not resolved within grace period

5.8 Price Changes

We reserve the right to change subscription prices:

• Changes apply to new subscribers immediately
• Existing subscribers notified at least 30 days in advance
• Current billing cycle unaffected by price changes
• Option to cancel before price increase takes effect

6. BUX WALLET SYSTEM

6.1 BUX Virtual Currency

BUX is an in-app virtual currency used to:

• Pay for AI-powered features
• Access premium functionality
• Unlock advanced tools

6.2 Initial BUX Bonus

New users receive 100 BUX as an initial bonus upon account creation.

6.3 BUX Packages for Purchase

You may purchase additional BUX:

• Starter Package: 100 BUX for $5.00 USD (0% bonus)
• Basic Package: 250 BUX for $10.00 USD (150% bonus)
• Standard Package: 600 BUX for $20.00 USD (200% bonus)
• Premium Package: 1,400 BUX for $40.00 USD (250% bonus)
• Ultimate Package: 4,000 BUX for $100.00 USD (300% bonus)

Prices are subject to change with notice.

6.4 Feature Pricing (BUX Costs)

AI features require BUX payment:

• Recipe Cleaning: 1 BUX
• Ingredient Matching: 3 BUX
• Process Ingredients: 5 BUX
• Nutrient Calculation: 2 BUX
• Generate Recipe Image: 9 BUX
• 7-Day Meal Plan Generation: 8 BUX
• 30-Day Meal Plan Generation: 12 BUX

Feature pricing may be adjusted with advance notice.

6.5 Wallet Inactivity

If your wallet is inactive for 6 months without an active subscription:

• You will receive warning notifications up to 14 days before cleanup
• Your BUX balance will be reset to zero after 6 months
• Transaction history is preserved for records
• You can prevent this by renewing your subscription before the 6-month period ends

6.6 BUX Transaction History

All BUX transactions are logged and include:

• Transaction type (purchase, feature usage, deduction, bonus, refund)
• Amount (positive for additions, negative for deductions)
• Description and metadata
• Timestamp

6.7 No BUX Transfers

BUX cannot be:

• Transferred between user accounts
• Gifted or donated to others
• Sold or traded on third-party platforms
• Used as currency outside our Service

Attempts to circumvent this restriction may result in account termination.

7. PAYMENT AND REFUNDS

7.1 Payment Methods

We accept payments through:

• Google Play (credit/debit cards, Google Pay, carrier billing)
• Apple App Store (credit/debit cards, Apple Pay, Apple ID balance)
• Paddle (credit/debit cards, PayPal, wire transfer)

7.2 Payment Authorization

By providing payment information, you:

• Authorize us (or our payment processor) to charge your payment method
• Confirm that you are authorized to use the payment method
• Agree to pay all charges incurred under your account
• Agree to provide accurate payment information

7.3 Failed Payments

If a payment fails:

• We will attempt to process payment again (up to 3 attempts)
• You will be notified via email
• Your subscription enters grace period (7-14 days depending on plan)
• After grace period expires, subscription is canceled and you will lose access to the app

7.4 Refund Policy

General Policy:

• All sales are final unless otherwise required by law
• No refunds for partial subscription periods
• No refunds for unused BUX in your wallet
• No refunds if your account is terminated for Terms violations

Exceptions (Eligible for Refund):

• Accidental duplicate purchases (within 48 hours)
• Technical issues preventing Service access (verified by us)
• Unauthorized transactions (reported within 14 days)
• Purchases made by minors without parental consent

Refund Request Process:

• Contact us at ngthvinh150481@gmail.com with "Refund Request"
• Include: order ID, purchase date, reason for refund
• Provide supporting evidence if applicable
• We will review and respond within 5-7 business days

7.5 Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended pending investigation
• You must contact us first before filing disputes
• Fraudulent chargebacks may result in permanent account termination
• You may be liable for chargeback fees and legal costs

7.6 Taxation

• Prices do not include applicable sales tax, VAT, or GST
• Tax rates vary by jurisdiction and are calculated at checkout
• You are responsible for any taxes owed on purchases

7.7 Currency

• All prices are listed in USD (US Dollars)
• Converted amounts in other currencies are approximate
• Actual charges depend on your payment method and exchange rate

8. USER CONTENT AND INTELLECTUAL PROPERTY

8.1 Your Content

You retain ownership of content you create, including:

• Recipes you create or upload
• Custom ingredients
• Recipe notes and instructions
• Recipe images you upload

8.2 License Grant to Us

By creating content in the Service, you grant us a:

• Non-exclusive, worldwide, royalty-free license
• To store, display, and process your content
• For the purpose of providing the Service to you
• To create anonymized aggregated statistics (e.g., "most popular ingredients")
• Revocable by deleting your content or account

8.3 Content Restrictions

You agree NOT to create, upload, or share content that:

• Infringes on intellectual property rights of others
• Contains illegal, harmful, or offensive material
• Promotes violence, hatred, or discrimination
• Contains personal information of others without consent
• Contains malware, viruses, or malicious code
• Violates any applicable law or regulation

8.4 Our Intellectual Property

The Service and its contents (excluding user content) are owned by us and protected by:

• Copyright laws
• Trademark laws
• Patent laws
• Trade secret laws

You may NOT:

• Copy, reproduce, or distribute our content without permission
• Reverse engineer, decompile, or disassemble the app
• Remove or modify copyright notices or branding
• Use our trademarks without written authorization
• Create derivative works based on our Service

8.5 USDA and Third-Party Data

Nutritional data from USDA FoodData Central:

• Is public domain information
• Is subject to USDA's terms of use
• May be used in accordance with USDA policies
• We do not claim ownership of USDA data

8.6 DMCA Notice (Copyright Infringement)

If you believe content in our Service infringes your copyright:

• Email ngthvinh150481@gmail.com with subject "DMCA Notice"
• Include:
  • Description of copyrighted work
  • Location of infringing content (URL or screenshot)
  • Your contact information
  • Statement of good faith belief
  • Statement under penalty of perjury
  • Physical or electronic signature

We will investigate and remove infringing content within 72 hours.

9. PROHIBITED CONDUCT

You agree NOT to:

9.1 Service Abuse

• Attempt to gain unauthorized access to our servers or databases
• Use automated tools (bots, scrapers, crawlers) without permission
• Overload or disrupt Service infrastructure (DDoS attacks)
• Circumvent security features or access controls
• Exploit bugs or vulnerabilities for personal gain (report them instead)

9.2 Account Abuse

• Create multiple accounts to abuse promotions or free trials
• Share accounts with others
• Impersonate other users, staff, or entities
• Sell, trade, or transfer your account to others

9.3 Payment Fraud

• Use stolen payment methods or unauthorized cards
• Initiate fraudulent chargebacks or refund requests
• Exploit billing system bugs or errors
• Purchase BUX or subscriptions with intent to dispute later

9.4 Content Violations

• Upload copyrighted content without authorization
• Share illegal, harmful, or offensive content
• Spam or send unsolicited messages (if messaging features exist)
• Attempt to phish or scam other users

9.5 Legal Violations

• Use the Service for illegal purposes
• Violate export control or sanctions laws
• Engage in money laundering or terrorist financing
• Violate any applicable local, state, national, or international law

9.6 Consequences

Violations may result in:

• Warning notification
• Temporary account suspension
• Permanent account termination
• Forfeiture of BUX balance and subscriptions (no refunds)
• Legal action and liability for damages

10. DISCLAIMERS AND LIMITATION OF LIABILITY

10.1 Service Provided "AS IS"

10.2 No Medical Warranty

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING:

• The accuracy of nutritional information
• The suitability of dietary recommendations for your health condition
• The medical efficacy or safety of any dietary choices
• The prevention, diagnosis, or treatment of any disease

10.3 Limitation of Liability

10.4 Third-Party Services

We are not responsible for:

• Google Play, Apple App Store, or Paddle payment processing issues
• USDA FoodData Central data accuracy or availability
• Email delivery failures by Hostinger SMTP
• Actions or omissions of third-party service providers

10.5 User Responsibility

YOU ACKNOWLEDGE THAT:

• You use the Service at your own risk
• You are responsible for your dietary choices
• You should consult healthcare professionals for medical advice
• We are not liable for health outcomes resulting from app use

10.6 Jurisdictional Variations

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the extent permitted by law.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kidney Diet Food, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms of Service
• Your violation of any rights of third parties
• Your content or data uploaded to the Service
• Your fraudulent or illegal activities
• Health claims or injuries allegedly caused by your use of the Service
• Copyright, trademark, or intellectual property infringement

This indemnification obligation survives termination of these Terms and your use of the Service.

12. DISPUTE RESOLUTION AND GOVERNING LAW

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles.

12.2 Informal Dispute Resolution

Before filing a lawsuit or arbitration claim, you agree to:

• Contact us at ngthvinh150481@gmail.com with "Dispute Resolution"
• Describe the dispute in detail
• Allow 30 days for us to attempt to resolve the matter informally

12.3 Arbitration Agreement (US Users)

If informal resolution fails, disputes will be resolved by binding arbitration:

• Administered by the American Arbitration Association (AAA)
• Conducted under AAA Consumer Arbitration Rules
• Held in your state of residence or via phone/video conference
• Decided by a single neutral arbitrator
• Limited discovery permitted
• Arbitrator's decision is final and binding

Exception: Either party may bring claims in small claims court if the claim qualifies.

Class Action Waiver: You agree to bring claims only in your individual capacity, NOT as a class action, representative action, or consolidated proceeding.

12.4 Jurisdiction and Venue (Non-US Users)

For users outside the United States:

• Exclusive jurisdiction in the courts of Arizona, United States
• You consent to personal jurisdiction in those courts
• You waive any objections to venue or forum non conveniens

12.5 EU Users - Out-of-Court Dispute Resolution

EU residents may access the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

13. TERMINATION

13.1 Termination by You

You may terminate your account at any time by:

• Contacting us at ngthvinh150481@gmail.com with "Account Termination"
• Following in-app account deletion procedures
• Ceasing to use the Service

13.2 Termination by Us

We may suspend or terminate your account immediately without notice if:

• You violate these Terms of Service
• You engage in fraudulent activity
• Your account is inactive for more than 2 years
• We discontinue the Service entirely
• Required by law or court order

13.3 Effect of Termination

Upon termination:

• Your right to access the Service immediately ceases
• Your data will be deleted per our Privacy Policy
• Unused BUX balance is forfeited (no refunds)
• Active subscriptions are canceled (no refunds unless required by law)
• Sections 8 (Intellectual Property), 10 (Disclaimers), 11 (Indemnification), and 12 (Dispute Resolution) survive termination

13.4 Post-Termination

After termination, you must:

• Cease all use of the Service
• Uninstall the mobile app
• Refrain from creating new accounts to evade termination

14. MISCELLANEOUS PROVISIONS

14.1 Entire Agreement

These Terms, together with the Privacy Policy, EULA, and Medical Disclaimer, constitute the entire agreement between you and Kidney Diet Food regarding the Service.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any successor or affiliate without restriction.

14.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

14.6 Force Majeure

We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Pandemics or public health emergencies
• Strikes or labor disputes

14.7 Notices

Legal notices shall be sent to:

• Email: ngthvinh150481@gmail.com
• You consent to receive notices electronically
• Notices are effective 24 hours after sending

14.8 Export Control

You agree to comply with all export control laws and regulations. You represent that you are not:

• Located in a country subject to US sanctions
• Listed on any US government restricted party list
• Prohibited from receiving US exports

14.9 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

14.10 Headings

Section headings are for convenience only and do not affect interpretation.

15. PLATFORM-SPECIFIC TERMS

15.1 Apple App Store (iOS)

If you download the app from the Apple App Store:

• These Terms are between you and Kidney Diet Food, NOT Apple
• Apple has no obligation to provide support or maintenance
• Apple is not responsible for the app or its content
• Apple is not liable for claims related to the app
• Apple is a third-party beneficiary with right to enforce these Terms
• You represent that: (a) you are not in a US-embargoed country; (b) you are not on any US prohibited party list
• You must comply with Apple's App Store Terms of Service

15.2 Google Play Store (Android)

If you download the app from Google Play:

• These Terms are between you and Kidney Diet Food, NOT Google
• Google has no obligation to provide support or maintenance
• Google is not responsible for the app or its content
• Google is not liable for claims related to the app
• You must comply with Google Play's Terms of Service

15.3 Web Service

If you access the Service via our website:

• Standard Terms apply without platform-specific provisions
• Browser requirements: Modern browser with JavaScript enabled
• Cookies must be enabled for authentication

16. CONTACT INFORMATION

For questions, concerns, or legal notices regarding these Terms:

17. ACKNOWLEDGMENT

END OF TERMS OF SERVICE